AMF Journal 2025_page-0083

Born Digital, Built Different: Understanding and Building for Generation Alpha

by The Fifth Journal

 Generation Alpha — born from 2010 onwards — is the first generation to grow up entirely in a digital-first world, shaping family purchase decisions and redefining brand engagement from an early age. Drawing on a recent Bangladesh Brand Forum survey, this article explores how children in Bangladesh are influencing choices in food, gadgets, toys, and entertainment while seeking belonging, participation, and recognition beyond conventional marketing approaches. It highlights the need for brands to move from selling to involving, tailoring strategies by age group, earning parents’ trust through safety and education, and blending digital experiences with offline rewards. Case examples from Bangladesh and global brands illustrate how participation creates ownership and loyalty. The article concludes by proposing new measures of impact that go beyond clicks and views, urging Bangladeshi brands to treat children as co-creators and trusted stakeholders in a rapidly evolving consumer landscape. 

AMF Journal 2025_page-0075

Investigating Consumer Barriers Toward Intention to Adopt Mobile Payment Solutions: An Innovation Resistance Theory Perspective

by The Fifth Journal

While the world has moved towards a digital era, mobile devices have revolutionised financial transactions by serving as multifunctional tools. However, despite their numerous benefits, the adoption of mobile payment solutions among Sri Lankan consumers remains relatively low. This study examines the barriers that hinder consumers’ intention to adopt mobile payment solutions in Sri Lanka, applying the theory of innovation resistance. Using the deductive research approach with self-administered questionnaires, data were collected from 350 Sri Lankan consumers living in the Colombo district who are aware of mobile payment solutions. The collected data were statistically analysed using multiple regression analysis with the support of SPSS software. It has been identified that usage, risk, tradition, and image barriers significantly influence consumers’ intention to adopt mobile payment solutions in the Colombo district, Sri Lanka. This study offers practical recommendations for service providers to address these barriers, thereby reducing customer resistance and facilitating the successful adoption of mobile payment solutions. From an academic perspective, the study contributes to a limited body of empirical studies in this area by applying Innovation Resistance Theory. Furthermore, this study provides valuable insights for service providers to design more effective marketing strategies that cater to customer needs.

AMF Journal 2025_page-0064

The Influence of Integrated Marketing Communication Elements on Customer Loyalty in Pln Mobile Applications: The Mediating Role of Customer Engagement And Customer Trust

by The Fifth Journal

The digital transformation in the public service sector has prompted government institutions to manage communication strategically to build strong relationships with service users. This study aims to analyze the influence of integrated marketing communication (IMC) elements on customer loyalty toward the PLN Mobile application by examining the mediating roles of customer engagement and customer trust. The research employed a quantitative approach using a survey method involving active users of the PLN Mobile application. Data was collected from 400 respondents through convenience sampling and analyzed using structural equation modeling (SEM) with SmartPLS software. The findings indicate that all proposed hypotheses are supported, demonstrating that IMC elements have a positive and significant effect on both customer engagement and customer trust. Furthermore, customer engagement and customer trust are confirmed as significant mediating variables in the relationship between IMC and customer loyalty.

AMF Journal 2025_page-0052

Does the Perceived Ease of Use Moderate the Influence of Perceived Security, Perceived Trust, and Enjoyment on Adoption of Cash-on-delivery (Cod) of E-commerce Platform?

by The Fifth Journal

The use of e-commerce platforms and cash-on-delivery (COD) payment methods has become an integral part of daily life. This study aims to determine the effects of perceived security, perceived trust, and enjoyment on the adoption of COD, with perceived ease of use as a moderating factor. Primary data were collected from 240 respondents using a purposive sampling method. Six hypotheses were tested in this study: three were accepted, while the remaining three were rejected. The results of the data analysis revealed that perceived security, perceived trust, and enjoyment have a significant impact on the adoption of COD. However, perceived ease of use did not moderate the relationships between perceived security, perceived trust, enjoyment, and the adoption of COD.

AMF Journal 2025_page-0026

Strategic Alignment Of Marketing Technology: A Conceptual Framework For Capability Building In Malaysian Firms

by The Fifth Journal

The rise of marketing technologies (MarTech) has significantly altered how organisations approach customer engagement, decision-making, and capability development. However, the effectiveness of MarTech adoption often hinges not on the technology itself but on how well it aligns with an organisation’s strategic objectives. This conceptual paper explores the pathway through which MarTech enhances marketing capability, with strategic decision-making positioned as a mediating mechanism. Drawing on the Dynamic Capabilities Theory, the proposed framework explains how firms can convert technological inputs into competitive marketing capabilities. Real-world cases from Malaysian service firms, SMEs, and manufacturing sectors illustrate how strategic alignment determines the impact of MarTech on decision speed, customer analytics, and campaign optimisation. The paper contributes to emerging MarTech literature by clarifying the conditions under which technology investment translates into tangible marketing outcomes. It also offers practical insights for firms aiming to align their digital transformation strategies with performance-oriented marketing capabilities.

AMF Journal 2025_page-0018

Reimagining The Role Of Marketers In The Age Of Ai: An Urgent Call To Reskill And Embrace Industry 5.0

by The Fifth Journal

This paper examines the transformative impact of Artificial Intelligence (AI) on the marketing profession, emphasizing the urgency for marketers to reskill and adapt in the era of Industry 5.0. Drawing on global investment trends, corporate case studies, and academic research, the study highlights how AI enhances marketing efficiency, personalization, and customer engagement through tools such as generative AI, chatbots, and recommendation engines. It also addresses critical issues related to data ethics, regulatory compliance, and the evolving workforce. As AI reshapes roles and redefines value creation, marketers must cultivate a digital mindset, embrace continuous learning, and lead responsibly. This paper serves as a wake-up call for professionals to strategically harness AI’s potential while mitigating its risks.

AMF Journal 2025_page-0008

Marketing 6.0 And Human-centric Leadership: Lessons From Global And Southeast Asian Organizations

by The Fifth Journal

This article explores the evolution of Marketing 6.0, emphasizing the integration of artificial intelligence with human-centric values, particularly empathy, as a strategic driver in marketing leadership and organizational growth. Through a comparative analysis of global and Southeast Asian organizations—including Microsoft, Patagonia, Ritz-Carlton, Singapore Airlines, Minor Food Group, Phyathai-Paolo Hospital Group, and Siam Cement Group—the study highlights how empathy informs marketing strategy, brand positioning, service innovation, and employee engagement. Drawing on Marketing 6.0 principles, the article demonstrates that AI-enabled precision and scalability can coexist with emotionally intelligent, socially responsible, and purpose- riven marketing practices.

Generating Revisits A Case Of Sports Tourism, Sri Lanka

Generating Revisits: A Case Of Sports Tourism, Sri Lanka

by The Second Journal

Tourism can be classified into four categories according to their needs and reasons for traveling. Business and professional tourists, leisure and holiday tourists, tourists traveling to visit friends and relatives (VFR), youth tourists, including the backpackers and gap year travelers. Leisure and holiday tourists can be divided into sub-segments: sport, recreation and adventure tourists, and leisure tourists (Grzywacz & Żegleń, 2014). Today sport and active recreation have become very large and successful industries worldwide. Sports tourism has become one of the fastest-growing tourism niches.

3

Digital Marketing In Malaysia: Strategies For Success in a Dynamic Landscape

by The Fourth Journal

This article explores the strategies for mastering digital marketing in Malaysia, focusing on the retail industry, This article’s recommendations cater to retailers of various sizes, from small family-owned businesses to large firms, ensuring practical implications for all scales of operations. It addresses the transition from traditional marketing methods to innovative digital approaches driven by the high internet penetration and diverse consumer base in Malaysia. The discussion includes understanding local consumer behaviour, leveraging mobile and social media platforms, and complying with data protection laws. Key areas such as data-driven marketing, organisational coordination, technology adoption, and the role of senior leadership in driving digital transformation are examined. The article highlights the significance of localised data sources, cross-channel strategies, and fostering innovation through collaborations with local tech hubs and start-ups. This article provides actionable recommendations for retailers aiming to excel in Malaysia’s dynamic digital marketing landscape by emphasising the need for a customer-centric approach and continuous learning. These strategies are applicable at various decision-making levels, such as industry-level, corporate-level, and SBU-level, to ensure tailored approaches that meet the needs of different organizational structures. Through these strategies, businesses can achieve sustainable growth and success in the rapidly evolving digital age.

4

Customer Satisfaction And Commitment Mediate Customer Orientation Of Service Employee And Customer Retention In Indonesian Multi-Finance Company

by The Fourth Journal

This study aims to analyze the effect of Customer Orientation of Service Employees (COSE) on customer retention, with customer satisfaction and customer commitment serving as mediating variables. The study distributed questionnaires to 292 consumers who are customers with installment financing and have active contract status in a multi-finance company. The sampling method used in this study is simple random sampling. The study tests seven hypotheses: (1) COSE has a direct effect on customer retention, (2) COSE has a direct effect on customer satisfaction, (3) COSE has a direct effect on customer commitment, (4) customer satisfaction has a direct effect on customer retention, (5) customer commitment has a direct effect on customer retention, (6) customer satisfaction mediates the relationship between COSE and customer retention, and (7) customer commitment mediates the relationship between COSE and customer retention. The results show that COSE has a positive and significant effect on customer satisfaction, customer commitment, and customer retention. Additionally, customer satisfaction and customer commitment both have a positive and significant effect on customer retention. The study further reveals that both customer satisfaction and customer commitment partially mediate the relationship between COSE and customer retention. All seven hypotheses were supported. Five hypotheses examined direct effects—specifically, from COSE to customer retention, customer.